Junior Customer Success Manager

Role Overview

• Supporting our caregivers – You are the first point of contact for caregivers and accompany them attentively and empathetically from initial contact through to successful placement.
• Individual support with heart – You listen to caregivers' wishes and needs and make their application process straightforward and smooth.
• Tailored job matching – You connect talent and employers by perfectly matching caregivers' preferences with the best offers from our partner companies.
• Feedback that matters – You actively collect feedback from caregivers to improve our processes and elevate the candidate experience.
• Teamwork that’s fun – Together with Account Management you develop tailored solutions to exceed the expectations of our candidates and partner companies.
• Accurate documentation – You keep all important candidate information up to date and ensure our metrics are always available and precise.

Requirements

• Strong communication skills and empathy – You can explain complex matters clearly and approach people in a friendly, solution-oriented manner.
• Organizational talent – You are structured and keep an overview even with many parallel tasks.
• Initiative and solution orientation – You act proactively, identify challenges and develop creative solutions.
• Team player – You enjoy collaborating with others and actively contribute to a positive team dynamic.
• Digital affinity – You are comfortable with tools like CRM systems, Slack and Zoom and quickly learn new systems.
• Motivation and willingness to learn – You want to continuously develop and are open to coaching and new challenges.
• Hands-on mentality – You turn ideas into action and work result-focused.
• German language skills at C2 level, documented in your CV or by appropriate certificates.

Benefits

• Fully equipped office in Berlin – A modern office in a central location with excellent transport links and an inspiring work environment.
• Attractive compensation – A fair base salary plus uncapped commission that directly rewards your success.
• Intensive onboarding – Start with an 8-week onboarding in Berlin to learn about us and our way of working from the ground up.
• Remote work after onboarding – After your onboarding period you’ll work comfortably from home and visit us once per quarter for a week for team and company events in Berlin.
• All travel expenses covered – We cover travel and accommodation costs for your onboarding and for the regular visits to Berlin.
• Unlimited development opportunities – Show what you can do! There are no limits with us — whether you want to deepen your expertise, take on more responsibility, or pursue a leadership role: your career is what you make of it. We are growing fast and offer you the chance to grow with us.
• Modern work equipment – Laptop, monitor and headset are provided for productive work.
• Efficient tools and systems – Use Slack, Zoom and our custom CRM to make your workday efficient.
• Regular team and networking events – From after-work sessions and football or volleyball to team-building activities and company runs.
• Free refreshments – Fresh coffee, chilled drinks, snacks and fruit are available at all times.
• Personalized snack orders – With our weekly REWE order you can have your favorite snacks delivered directly to the office.
• Friyay feeling – Every Friday we wrap up the week together with pizza and beer in the office.
• Pet-friendly office – Your dog is warmly welcome with us.
• 27 vacation days per year – For sufficient rest and a balanced work–life balance.