Product Lead

Role Overview

• Leading user research to understand what customers want from a memory and legacy product: how they want to capture stories, who they're making books for, and what makes the end result feel precious
• Creating and iterating on design prototypes, from rough concepts through to polished, testable experiences
• Owning the digital product and ecommerce application roadmap: defining what we build and managing delivery with the in-house tech team
• Collaborating closely with our editorial colleagues to design new kinds of print-on-demand books and journals that are both beautiful and genuinely easy for customers to create
• Working with leadership to shape the brand expression of the new venture as it comes to life through the product
• Keeping stakeholders informed and aligned throughout; this is a small, fast-moving team and clear communication matters
• Get stuck in on any live product challenges with the existing business; whilst we transform the business there will be smaller product related tasks to keep the lights on and we want someone that can help with this

Requirements

• Demonstrable experience as a product lead or senior product manager on at least one consumer-facing digital product
• Strong research and discovery skills; you know how to get to genuine insight, not just confirmation
• Experience creating design prototypes (you don't need to be a designer, but you should be comfortable working in tools like Figma or creating good AI prototypes)
• A track record of managing software delivery with a technical team: comfortable in sprints, writing clear specs, unblocking engineers and making sensible trade-off decisions
• Experience in or a strong affinity for ecommerce; you understand conversion funnels, customer journeys and what makes people buy
• An appreciation for craft: beautifully designed physical products, editorial quality and brand expression matter to you
• A genuine interest in memory-keeping, personal storytelling or the gift book category

Bonus if you have:

• Experience with print-on-demand products or the personalised gifts space
• Previous experience building or transforming a product for a new brand within a larger group
• An eye for brand and the ability to think across digital and physical product design