Conduct outreach to motivate, facilitate, and educate members about the benefits of programs.
Conduct assessments of the member’s status and develop a care plan with the member to address their goals.
Assessments are conducted by telephone and/or text.
Evaluate individual member care needs and communicate medical information to health care professionals.
Manage a caseload of members to ensure expedient contact is made with each member.
Facilitate coordination of care with providers and schedule appointments as needed.
Motivate members to be active and engaged participants in their health and overall well-being.
Identify and help address needs related to Social Determinants of Health.
Coordinate and complete correspondence according to established workflows.
Thoroughly and accurately document actions taken in a care management platform.
Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.

Active and unrestricted Licensed Practical Nurse (LPN) or Registered Nurse (RN) license
Must be fluent in Spanish and English
2+ years experience as a care coordinator, case manager, community health worker, pharmacy technician, or social worker
Must be located in Tennessee
Dedicated home office for remote work
1+ years of remote work experience
Experience working with Medicaid and/or Dual Eligible patients
Strong interpersonal, communication (both verbal and written), and problem-solving skills
Experience working with customers over the phone and by text message.
Experience with Apple computers (i.e., MacBook)
Experience documenting case notes in a care management or electronic health record platform
Experience with motivational interviewing

Competitive compensation packages
401(k) with employer matching
Medical, dental, and vision insurance, including a 100% employer-paid option
Paid time off, paid sick time off, and paid holidays
Remote work
Comprehensive training and development
100% employer-paid short-term disability, long-term disability, and basic life insurance
Health Savings Plan with employer contributions
Employee assistance program (EAP)

Care Coordinator, LPN/RN, Bilingual (Spanish/English)

Key skills