Recovery Services Sales Specialist

Role Overview

• The Recovery Services Sales Specialist will work remotely within the United States and will be responsible for contacting assigned prospective clients, converting qualified leads into signed client agreements, maintaining accurate CRM documentation, and supporting the recovery services workflow in accordance with company policies, compliance standards, and performance expectations.
• The Recovery Services Sales Specialist serves as the primary point of contact for prospective clients identified through company research and is responsible for converting qualified leads into signed, complete, and operations-approved client files.
• This position educates prospective clients regarding the Company's contingency-based recovery services, builds trust through professional communication, addresses questions and objections, secures required agreements and authorizations, and facilitates a seamless transition of client files into the document collection and claims-processing workflow.
• The Recovery Services Sales Specialist is responsible for maintaining accurate records of all prospect interactions within the Company's customer relationship management (CRM) system, ensuring timely follow-up, protecting confidential information, and conducting all client communications in accordance with approved sales practices, compliance standards, and company policies.
• Meet established productivity, conversion, quality assurance, documentation, and customer service performance standards.

Requirements

• High School Diploma, GED, or equivalent from an accredited institution.
• Associate's Degree or Bachelor's Degree in Business Administration, Marketing, Communications, Sales, Finance, Public Administration, or a related field (preferred).
• Minimum of one (1) year of professional experience in sales, customer service, call center operations, client relations, or lead generation.
• Experience communicating with clients by telephone and other electronic communication methods.
• Experience using CRM systems or similar customer management platforms to document interactions and manage follow-up activities.
• Experience in outbound sales, inside sales, lead conversion, client intake, financial services, legal intake, recovery services, insurance, or other consultative sales environments.
• Experience working remotely while meeting established productivity, quality, and performance expectations.
• Must be legally authorized to work in the United States.
• Must successfully pass all required background and reference checks prior to employment.

Benefits

• This position is eligible for standard W-2 employee benefits, including but not limited to those outlined in the Company’s official benefits package. Eligibility and participation are subject to the terms and conditions of the applicable plans. Full details are provided in the current benefits package documentation.