Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans. The expectation is 75-100 outbound calls each day
Identifying and creating follow up tasks and for escalation to a pharmacist
Obtaining provider contact information to facilitate the delivery of clinical interventions
Obtaining patient information required for clinical interventions
Accurate record keeping in Arine's software platform
Participating in process improvement meetings and team meetings to optimize workflows
Undertaking other assigned projects

At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)
Strong computer skills, including proficiency in with google products and call center software, including dialers
Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately
Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems
Excellent written and oral communication skills
Understanding of PHI access regulations and responsibilities
Comfort with a call center environment and repetitive work
A team player mindset with the ability to work independently
Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Outreach Specialist

Key skills