Key skills
CommunicationSales
About this role
Role Overview
- Provide good service through the online platform via email and phone.
- Advise customers on the sales process and products.
- Manage logistical and delivery issues.
- Provide an after-sales service.
- Be the voice of our customer and escalade their feedback.
- Take ownership of the customer service excellence and the company's reputation (good reviews on different platforms such as Google, Facebook and Trustpilot).
Requirements
- Extensive experience in Customer Service over the phone & mail.
- Excellent communication and interpersonal skills.
- Perfect writing & oral skills in Italian.
- Professional level of English and Spanish (language tests will be realized).
- Another European language would be a plus.
- Ability to handle high volume emails communication and incoming calls.
- Confidence on the phone and sales orientated.
Benefits
- 💰 Competitive salary and uncapped bonus system
- 💼 Flexible start and finish times
- 🌴 23 holiday days per calendar year & 1 extra day on your birthday
- 🏡 16 days of home office per quarter
- 🍽️ Ticket restaurant for your daily meal
- 🩺 Health insurance
- 🏋️♀️ Exclusive access to our gym program for employees
- 🍩 Brunch every Friday!
- 🍻 Quarterly team buildings / afterwork
- 🏢 Nice office in the center of Barcelona
- 🐶 Pet-friendly office