Assist clients with travel inquiries and vacation planning
Provide outstanding customer service before, during, and after the planning process
Research vacation packages, cruises, resorts, hotels, tours, and destinations
Learn travel supplier booking systems and educational resources
Recommend travel options based on client preferences
Build positive relationships with clients through excellent communication
Maintain accurate client records and follow-up communications
Participate in virtual training sessions and supplier education programs
Stay informed about travel promotions, destinations, and industry updates
Utilize company-provided tools and educational resources
Collaborate with mentors and team members
Continue building travel industry knowledge through ongoing learning opportunities

Friendly and customer-focused
Strong communicators with excellent interpersonal skills
Organized and detail-oriented
Comfortable working independently in a remote environment
Self-motivated with a willingness to learn
Professional, dependable, and reliable
Interested in travel, hospitality, tourism, or customer service
Previous experience in customer service, hospitality, retail, administrative support, sales support, tourism, or travel is helpful but not required.

Travel Customer Service Representative

Key skills