You will play a pivotal part in our mission to provide exceptional service to customers seeking to register their new appliances.
Your day will begin with logging into our automatic call distributor system, where you will receive inbound calls from customers eager to register their items.
Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs.
You’ll engage in meaningful conversations and guide customers through the registration process, ensuring they feel valued and supported.
Your shift patterns will rotate on a 9 week rota between our core opening hours of 8am and 8pm (Monday-Sunday).
You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch.

Motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
Understanding customer’s needs is crucial for recommending suitable products and building trust.
Sales can be high-pressure, and regulations evolve. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
Able to work autonomously in a home-based position.

Average Bonus Earnings of £ 7,024 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

Customer Sales Advisor

Key skills