Clinical Specialist – Orthotics

Role Overview

• Assist customers (both virtually and onsite) in the clinical environment by educating patients and clinicians, directing care, and conducting trials to support clinical application of our orthotic products and fitting techniques.
• Develop broad-based technical and clinical knowledge & experience with our Ottobock orthotic portfolio to educate our customers on fitting indications and procedures.
• Support customers via phone or MS Teams with product troubleshooting measures.
• Assist with patient care activities & manage complex fittings via strategic visits (onsite and virtual) with our customers.
• Collaborate with our Education Team to develop and deliver educational curriculum, including online education, live webinars, onsite clinical seminars, regional trainings at remote locations, as well as technical presentations and workshops at various professional association meetings and our NA headquarters in Austin, TX.
• Train and onboard internal Territory Sales Managers on product features and functions to outline a successful sales strategy in the field.
• Provide internal education and clinical expertise for our Reimbursement, Technical Support and Customer Service Departments
• Act as a liaison for information transfer between customers and Professional Clinical Services, Marketing, Sales, and Product Management Departments. This includes technical input for current or future orthotic development projects.
• Provide technical support to our custom fabrication department as needed
• Create technical and clinical resources, articles, or other professional documents for various Ottobock products and fitting techniques for internal and external use, publication, etc.

Requirements

• Must be ABC Certified Orthotist
• Experience with advanced orthotic technology and complex fittings
• Strong communication skills, both verbal and written
• Willingness to travel 60–75% domestically with occasional international travel
• Confident presenting and delivering trainings
• Strong project management and organizational skills
• Ability to manage multiple priorities and deadlines
• Critical thinking and problem-solving skills
• Self-motivated with ability to work independently and collaboratively
• Adaptable and flexible in changing environments
• Professional interaction with internal and external stakeholders
• Proficiency with Microsoft Office and virtual platforms
• Ability to sit for extended periods and occasionally lift up to 50 pounds
• Must be currently located in Eastern Region of U.S.

Benefits

• Medical
• Vision
• Dental
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability
• 401k match up to 3.5%
• Paid parental leave