Supply Chain Planning Systems Lead

Role Overview

• Act as first-line support for planners, diagnosing whether issues are data-related, configuration-driven or systemic
• Own and continuously optimise the Forecasting & Replenishment system logic, parameters and business rules to ensure effective replenishment, inventory performance, and operational reliability
• Configure and maintain system processes, user views, KPI dashboards, and timed reports to support exception-based planning and operational visibility
• Oversee user roles, permissions, and governance to ensure the system operates securely, reliably, and in line with business rules
• Manage and prioritise a structured list of system improvement and configuration requests, aligning delivery with business impact and leadership expectations
• Design, configure, and validate system changes in the test environment before controlled migration to production
• Administer system updates and clearly communicate business impact, timing, and required actions to stakeholders
• Perform structured root-cause analysis of replenishment and inventory variances and implement corrective improvements
• Escalate complex system issues to the Solutions Provider with clear problem statements and supporting evidence
• Collaborate with Supply Managers to align system configuration with inventory targets, replenishment objectives, and operational constraints
• Monitor and report on KPIs including service levels, schedule attainment, system automation rate, process compliance
• Maintain up-to-date system governance and best practice documentation, ensuring consistent configuration standards, parameter usage, and process adherence across all users

Requirements

• Relevant experience in demand or supply planning within a supply chain environment is preferred
• Commitment to continuous improvement, highly organised with attention to detail
• Motivation, collaborative approach and competent in inspiring the adoption of best practices
• Self-motivated and proactive, competence to take ownership of system performance, process improvements, and user support
• Practical understanding of forecasting, replenishment, and inventory management principles, including safety stock, service levels and order policies
• Practical experience working with advanced planning systems, ideally including configuration of parameters, business rules, and user views
• Solid understanding of ERP integration points and master data dependencies impacting planning outputs (SAP experience is a plus)
• Good MS Excel knowledge and comfort working with structured data; familiarity with BI/reporting tools is advantageous
• Good analytical and root-cause problem-solving understanding, paired with the expertise to interpret system outputs and identify configuration or data drivers
• Experience in supporting users, providing training and acting as a functional system professional is preferred
• Competence in managing competing priorities while collaborating effectively with stakeholders
• Communication competence in order to persuade and work across operational and leadership levels.

Tech Stack

• ERP

Benefits

• Health insurance
• Paid time off
• Professional development opportunities