Role Overview

Act as first-line support for planners, diagnosing whether issues are data-related, configuration-driven or systemic
Own and continuously optimise the Forecasting & Replenishment system logic, parameters and business rules to ensure effective replenishment, inventory performance, and operational reliability
Configure and maintain system processes, user views, KPI dashboards, and timed reports to support exception-based planning and operational visibility
Oversee user roles, permissions, and governance to ensure the system operates securely, reliably, and in line with business rules
Manage and prioritise a structured list of system improvement and configuration requests, aligning delivery with business impact and leadership expectations
Design, configure, and validate system changes in the test environment before controlled migration to production
Administer system updates and clearly communicate business impact, timing, and required actions to stakeholders
Perform structured root-cause analysis of replenishment and inventory variances and implement corrective improvements
Escalate complex system issues to the Solutions Provider with clear problem statements and supporting evidence
Collaborate with Supply Managers to align system configuration with inventory targets, replenishment objectives, and operational constraints
Monitor and report on KPIs including service levels, schedule attainment, system automation rate, process compliance
Maintain up-to-date system governance and best practice documentation, ensuring consistent configuration standards, parameter usage, and process adherence across all users

Requirements

Relevant experience in demand or supply planning within a supply chain environment is preferred
Commitment to continuous improvement, highly organised with attention to detail
Motivation, collaborative approach and competent in inspiring the adoption of best practices
Self-motivated and proactive, competence to take ownership of system performance, process improvements, and user support
Practical understanding of forecasting, replenishment, and inventory management principles, including safety stock, service levels and order policies
Practical experience working with advanced planning systems, ideally including configuration of parameters, business rules, and user views
Solid understanding of ERP integration points and master data dependencies impacting planning outputs (SAP experience is a plus)
Good MS Excel knowledge and comfort working with structured data; familiarity with BI/reporting tools is advantageous
Good analytical and root-cause problem-solving understanding, paired with the expertise to interpret system outputs and identify configuration or data drivers
Experience in supporting users, providing training and acting as a functional system professional is preferred
Competence in managing competing priorities while collaborating effectively with stakeholders
Communication competence in order to persuade and work across operational and leadership levels.

Tech Stack

Benefits

Health insurance
Paid time off
Professional development opportunities

Techtronic Industries - TTI

Open Positions (1)

Operations

Supply Chain Planning Systems Lead