Manages strategic high impact accounts, partnerships, programs, or initiatives that often have an enterprise reach across lines of business
Partners with internal and external business leaders to envision, define and initiate creative solutions that will drive growth, retention, and revenue goals and objectives
Provides direction and guidance to key internal and external stakeholders
Develop roadmaps/implementation plans to achieve creative vision and strategic plans
Establish and manages the governance structure for the vision and strategic plan
Manage internal and external communications with key stakeholders, and sponsors
Perform risk assessments for creative strategies and plans, and manage escalation of issues as needed
Coordinate and monitor the scheduling, financial, and technical performance of strategic plans and solutions
Assess resource needs and planning for the strategic roadmap
Operate with a fiscally fit mindset that seeks to balance external market demands with internal capabilities, priorities, and resources
Participate in the development of budget, financial projections, and forecasted ROI for the strategic roadmap
Aid in the negotiation of contracts and contractual changes
Ensure adherence to master plans and schedules

Bachelor’s Degree in Business Administration or related field or equivalent experience
6+ years of experience in strategic account management for key complex customers
Proven ability to navigate complex situations through organizational landscape and with multiple stakeholders
Strong leadership skills to coordinate and motivate cross-functional teams
Ability to drive results through informal authority, serve as a consultant to key business partners, and represent customers in every thought and interaction
Proven ability to successfully manage risks/issues through quality decision-making and problem solving
Ability to elicit cooperation from internal cross-enterprise senior management as well as external customers
Outstanding interpersonal, written, and verbal communication skills
Strong business aptitude, analytical, and problem-solving skills
Strategic skills to support envisioning work, strategic planning and measuring results
Willing to travel as required (estimate 10%)

Strategic Account Consultant, CMF

Key skills