Manager, Customer Implementation Consultants | Remote

Ellucian is a company that powers innovation for higher education, partnering with a wide range of customers to enhance student experiences. They are seeking a highly motivated Manager of Customer Implementation Consultants to lead a team responsible for the successful implementation of Student Financial Success solutions, ensuring alignment with customer objectives and best practices.

Responsibilities:

• Lead, coach, and develop a team of Customer Implementation Consultants responsible for delivering Student Financial Success implementations
• Oversee the successful delivery of implementation projects, ensuring quality, consistency, and customer satisfaction
• Establish and refine implementation methodologies, standards, and best practices
• Monitor team capacity, project health, and resource allocation to meet delivery commitments
• Performance & Metrics Tracking: Help establish and monitor key performance indicators (KPI’s) to measure team success and drive continuous improvement
• Serve as an executive-level escalation point for customer implementation issues when needed

Requirements:

• Experience leading customer implementation, professional services, or consulting teams, preferably in SaaS or higher education technology
• Demonstrated success managing complex software implementation projects and cross-functional teams
• Strong leadership, coaching, communication, and stakeholder management skills
• Strong analytical skills with experience leveraging customer success metrics and tools
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at all levels
• Strong ability to empathize with our clients and colleagues