Play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients
Interact daily with clients and internal SMEs
Responsible for day-to-day execution of clients' marketing strategies
Serve as the glue that brings together disparate pieces to seamlessly deliver high quality work on budget and on time
Key point person for deliverables for both the internal Merkle team and clients for tactical delivery or account status
Ensure marketing and support activities are executed in a timely and efficient manner

Bachelor's degree required
3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department
Online and offline creative development and production
Digital Marketing
Multi-channel/Integrated Marketing Campaign management of large, complex email initiatives
Operations Management, including leading status calls and traffic management of campaigns and resource capacity
Relationship/Client Management
Accountability, attention to detail, decisiveness, and strong work ethic
Ability to multi-task and work well in a fast-changing environment
Ability to think operationally and strategically; analyze issues, use sound judgment
Experience with marketing automation or customer engagement platforms. Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

Account Manager

Key skills