Maintain a high level of customer experience and contribute to the Cash Flow target of our Group
Reduce receivables in the open balances and improve the payment behaviour of our customers
Provide analytical support to enable Order to Cash teams to excel in their day-to-day activities and monthly objectives
Perform business analysis for the group's senior management
Act as a point of escalation for problem-solving and supports the Team Lead
Proactively analyze root causes and provide solutions for issues that impact the ageing results
Set up improvement plans and formulate best practices together with the OTC management team
Reduce outstanding receivable balances in the payment cycle
Contact our external customers and follow up on all accounts receivable
Aging analysis and forecasting of effective charges to minimize risks
Follow the Company's Credit Policy and the defined collection strategy
Direct contact with Credit Management to handle blocked orders
Conciliation of accounts in coordination with Accounts Receivable and Credit Management
Follow up with the Customer Service regarding customer complaints and disputes
Participate in monthly review calls/meetings with markets
Create a good relationship with internal and external customers
Promote and develop open and direct communication
Act in accordance with internal controls, following procedures
Update ConvaTec work instructions and SOPs on a regular basis
Participate in projects within the team

2 to 3 years of experience in Collections, Accounts Receivable, financial analysis, credit, or related areas
Fluency in Portuguese is mandatory
Working knowledge of Brazilian markets
Experience in multinational environments and multidisciplinary teams will be highly valued
Knowledge of SAP or other accounting systems will also be highly valued
Advanced knowledge of Excel (pivot tables, graphs, formulas, macros, etc.)
Power BI is a plus

Senior Collections Associate

Key skills