responsible for developing and maintaining assigned long-term client relationships
provides sales or consultative support to clients and serves as the liaison between clients and operational servicing units
may participate in pricing and resource discussions and in developing the scope of service provided to existing and potential clients
serves as point of contact for client matters
may help identify and develop new servicing opportunities with existing clients to build and maintain a long-lasting relationship
involved in negotiating servicing agreements and servicing fees for existing clients
participates in the analysis, assessment and documentation of client requirements
forecasts and tracks key account metrics
may identify customization needs
manages processes outlined in the contract and partners to resolve challenges regarding implementation and production issues
serves as an escalation point for high severity requests or issues
works towards finding the best solution to maintain a positive client relationship

university / college degree with 3+ years of relevant / direct industry experience
Account Management
Client Counseling
Competitive Advantages
Go-to-Market Strategies
Influencing Skills
Negotiation
Relationship Building
Sales Operations
Customer Relationship Management Applications
Customer Support Policies, Standards and Procedures
Decision Making and Critical Thinking
Effective Communications
Flexibility and Adaptability
Managing Multiple Priorities
Negotiating
Problem Management Process

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service

Account Manager – Financial Wellness Solutions

Key skills