Grow and strengthen existing customer relationships by identifying opportunities to expand solution adoption and increase Brink’s footprint within each account
Engage in regular, consultative conversations with clients to understand their evolving business challenges and recommend tailored solutions
Uncover account growth opportunities through performance analysis, market insights, and regular account reviews
Collaborate cross-functionally with internal teams — from Customer Care and Operations to Product and Marketing — to deliver seamless, value-driven service
Deliver compelling presentations using data, case studies, and industry trends to articulate the impact of Brink’s offerings
Negotiate renewals and upsells, ensuring each agreement aligns with the customer’s needs and Brink’s business goals
Use CRM tools (like Salesforce) to manage your pipeline, track engagement, and forecast account growth
Lead Quarterly Business Reviews (QBRs) to align with key stakeholders, highlight results, and plan for continued success
Act as the voice of the customer, sharing insights and feedback to help shape future offerings and enhance the client experience

1+ years of experience in account management, client success, or business development
Strong business acumen and a consultative approach to identifying customer needs and solutions
Proven ability to engage and influence decision-makers at all levels
Excellent communication, presentation, and negotiation skills
A collaborative mindset with the ability to navigate cross-functional teams and drive shared outcomes
Proficiency with Microsoft Office and CRM platforms (preferably Salesforce)
A self-starter mentality, able to work independently while staying connected to team goals
Willingness to travel up to 60% for in-person client engagement

Regional Account Manager

Key skills