Key skills
Remote Work
About this role
Role Overview
- Lead and advance Credit Recovery operations, focusing on:
- Collections and out-of-court recovery;
- Management and monitoring of the area’s operational processes;
- Management of non-financial assets held for sale (AMV);
- Structuring and monitoring of portfolio assignments/cessions.
- Design and optimize operational processes, promoting:
- Standardization and scalability;
- Automation of workflows and increased efficiency;
- Continuous improvement based on data.
- Act as a bridge between business, technology and operations teams, ensuring:
- Translation of business needs into operational and system solutions;
- Prioritization of initiatives with an impact-driven focus.
- Lead strategic initiatives to evolve the recovery model, including:
- Adoption of new tools and technologies;
- Structuring of new operational models;
- Develop and engage the team, promoting:
- A collaborative, high-performance environment;
- Technical and behavioral development;
- A culture of ownership and continuous improvement.
Requirements
- Preferred experience in Credit Recovery, Collections or related areas
- Experience with structured operations and process management
- Strong analytical skills and a data-driven mindset
- Experience working cross-functionally (business + operations + technology)
- Knowledge of performance indicators and KPI-driven management
- Ability to lead teams and manage multiple agendas simultaneously
- Ability to communicate with diverse audiences (operational to executive)
Benefits
- Fixed 14th and 15th salaries
- Profit-sharing (based on seniority)
- Health and dental plans without co-pay
- Wellness programs via Wellhub (formerly Gympass): nutrition, psychology, occupational health, massage, running groups and local gym access
- Meal and food vouchers (VA/VR) – flexible percentage allocation on VA/VR cards, no co-pay
- Enhanced maternity and paternity leave
- Childcare or nanny allowance for children up to 6 years and 11 months
- Support for children with disabilities, with no age limit
- Life insurance
- Private pension plan up to 8% of salary
- Training platform – Sicredi Aprende, offering a variety of courses
- 40-hour workweek – using a time bank system
- Remote work allowance (except for positions that are 100% on-site)