Owning accounts by developing partnerships with stakeholders, leveraging Akamai Core Compute, Edge Compute, Cloud Security & Delivery solutions
Collaborating with product, engineering, support, and professional services teams to resolve challenges and advocate for customer needs
Leveraging a data driven approach to build Service Improvement Plans (SIPs), focusing on improvement and efficiency
Identifying and escalating risks, driving problem prevention with Support Services, Professional Services, and Products teams
Managing key performance metrics to mitigate risks prior to customer milestones and influencing adoption of best practices
Influencing roadmaps and improvements to advocate business benefits through extensive technical expertise across an expanded product portfolio
Being a subject matter expert and serving as an advocate to deliver, support, and manage Akamai solutions

12 years of experience
Bachelor's degree in Computer Science, Engineering or Management Information Systems or its equivalent
experience working in account management or customer success role in a cloud infrastructure, application hosting, networking, security or modern compute environment
knowledge of AI inferencing, generative AI technologies or emerging agentic AI use cases and architectures
experience of analyzing data to inform continuous process improvements
basic understanding of networking, cloud security, WAF and internet protocols such as DNS, HTTP and TCP/IP
proven success building trusted relationships and stakeholders ranging from executive leadership to technical teams
demonstrate strong communication, presentation and consultative problem-solving skills
experience with Akamai Cloud Computing, Linode, Kubernetes, containers, APIs or modern application platforms is a plus

Support Delivery Manager II

Key skills