Appointment Business Center Scheduler I/II

Role Overview

• Answers telephones and coordinates appointments in a call center environment
• Plays a crucial role in supporting patient care activities
• Schedules, reschedules, coordinates, and cancels appointments
• Inputs and/or updates accurate patient information
• Communicates accurate and complete information
• Must maintain strict confidentiality
• Performs other duties as assigned

Requirements

• High school diploma/GED
• Basic proficiency with computers (preferably MS Office)
• Excellent telephone etiquette skills
• General knowledge of office machines including printers and scanners
• Level I: One (1) year of customer service experience
• Level II: Two (2) years of customer service experience

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy