Deposit Account Maintenance Specialist

Role Overview

• Receive and service customer phone calls and emails from bank representatives
• Provide efficient, accurate, and high-quality service while maintaining good customer relations both internally and externally
• Support bank locations with Transfer or Rollover questions for (IRA) Individual Retirement Accounts, and (HSA) Health Savings Accounts
• Process account maintenance requests and corrections on DDA, SAV, COD, IRA, HSA accounts on core operating system and online banking system that includes but is not limited to: personal information changes, account changes, statement changes, product changes and etc.
• Responsible for monitoring IRA distributions for customers 70 ½ years of age; communicate accordingly
• Responsible for communicating to all IRA customers regarding their required minimum distributions
• Provides assistance to affiliate banks and other departments within the holding company in resolving core balancing issues
• Review account maintenance changes performed by other bank operations personnel for accuracy
• Review and determine authorities from entity agreements and supporting documents
• Review and process applicable accounts for Reg D Activity
• Process W-9 for savings bonds and post to customer accounts
• Process and review applicable accounts for TIN mismatches with the IRS (B-notices)
• Provide assistance with on-the-job training
• Cross-train in all functions for Deposit Account Maintenance Department
• May cross-train with all functions for Deposit Documentation Department
• Serve as a back-up to Deposit Account Maintenance staff and also may also back-up Deposit Documentation staff as well as Deposit Account Maintenance Supervisor
• Assist with maintaining and implementing departmental procedures and policies
• When necessary assist with coordinating the daily workflow to ensure all jobs / tasks are completed timely and accurately
• Assist Account Maintenance Supervisor in preparing month end tracking reports for upper management
• Review departmental procedures and productivity and offer suggestions for enhancements
• Responsible for assisting with offsite/onsite storage: destruction, sending, and receiving
• Assist with merger and acquisition process of new banks as it relates to Deposit Operations

Requirements

• 2 years’ College Degree preferred or combination of education and/or work related experience
• 1-2 years’ experience as a CSR or in a related field preferred
• Good understanding of bank operations, functions, policies, procedures, state / federal laws, and IRA and HSA regulations as related to job role
• Possess the ability to understand computer functions and navigate web based programs
• Proficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipment
• Possess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interaction
• The ability to converse clearly and concisely with verbal and written communications
• Must be detail-oriented and have the ability to focus for repetitive tasks
• Possess the ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlines
• Possess a team spirit, willing to assist others and cross train on all functions within the department
• Ability to work in a time sensitive environment with the ability to manage multiple tasks and meet strict deadlines
• Ability to travel for training, when needed
• The ability to work flexible hours, overtime and weekends as required
• Participate and complete all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.