Managing the team of Order Entry Representatives
Ensuring timely and accurate receipt and processing of all orders
Development of employees
Driving continuous improvement efforts
Escalation resource for Order Entry issues within Customer Service
Tracking and reporting daily order entry metrics
Supports order management for minimally customized highly reproducible orders
Consulting with various departments to resolve issues that arise during the order life cycle
Maintaining strong support for Regional Vice Presidents and outside sales representatives
Providing timely and effective communication to internal and external customers
Maintaining customer files with specific requirements
Responsible for approval of timecards for hourly customer service employees
Responsible for skills development and evaluation of the Customer Service team and Order Management Associate
Driving implementation of improvement efforts involving Salesforce, Ariba, Edi electronic order transaction tools, Reports Now, and JD Edwards ERP software

B.S. Degree within an Engineering discipline or equivalent experience
Documented ability to resolve issues independently
Strong written communication skills a must
Working knowledge of JD Edwards software (ideally)
5 years of experience working in an operational role within a manufacturing environment
Previous experience within the power industry

Team Lead – Order Entry

Key skills