Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
Develop and mentor staff to reach goals; train staff on company policies and procedures
Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
Ensure compliance with corporate warehouse policies, procedures, and programs
Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
Use route planning software to build efficient delivery routes
Manage the dispatch of contract carriers and resolve issues throughout the day
Identify problem areas, including restructuring routes to improve operational efficiencies
Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
Ensure that all work is completed accurately and within established time frame
Ensure photos are taken for every job
Allocate and request additional resources as needed

5 years of related logistics and supervisory experience
Experience with Microsoft Office such as Word, Outlook, and Excel.
Bachelor’s degree in business, logistics, or similar
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
Experience mentoring, training, and guiding newer/less-experienced team members
Bilingual English/Spanish (read, write, and speak both languages)
Strong business acumen with the willingness to act in partnership with management teams

Operations Manager – Last Mile

Key skills