Senior Manager, Revenue Operations

Role Overview

• Establish and oversee the Deal Desk function — translate district service agreements into comprehensive billing briefs and ensure all new and renewed accounts are fully configured prior to first invoice issuance
• Maintain alignment between contracted pricing terms and portal configuration across all active accounts, conducting systematic validation at each renewal cycle to ensure billing accuracy from the point of origin
• Own operational accountability for the monthly billing data cycle — enforce the Day 1-3 adjustment submission deadline with field operations and escalate non-compliance to senior leadership as needed
• Review and approve all invoices prior to issuance; serve as the designated escalation authority for high-value invoices requiring VP sign-off
• Lead end-to-end billing dispute resolution process— conduct structured root cause investigations across data, configuration, operational, and contractual dimensions, and implement upstream process corrections to prevent recurrence
• Manage all Revenue Operations integration protocols with Revenue Accounting, including the daily invoice issuance log, credit memo recommendation memos, and monthly billing summary, ensuring Finance has the information needed to close accurately and on time
• Coordinate escalation pathways for product configuration issues and non-payment matters, engaging Product and Legal counterparts with complete supporting documentation
• Lead, develop, and retain a team of Billing Admins and AR team— establishing clear performance expectations, delivering ongoing feedback, and building individual capability
• Deliver weekly RevOps performance reporting to the Executive team, covering invoice accuracy, Days Sales Outstanding, dispute resolution cycle time, and collections rate

Requirements

• 7+ years of progressive experience in Revenue Operations, Billing Operations, or a cross-functional operational role within a tech-enabled services, transportation, logistics, or field services environment
• Demonstrated expertise in contract-to-billing translation — the ability to review a district services agreement and independently identify all billing implications: rate structures, billing entities, payment terms, budget code requirements, and account-specific exceptions
• Working knowledge of revenue accounting principles sufficient to serve as an effective partner to Finance — including a foundational understanding of revenue recognition, credit memo treatment, deferred revenue, and ASC 606 compliance as it applies to a services business. A CPA is not required; revenue accounting literacy is a plus
• Proven ability to manage the operational boundary between Revenue Operations and Revenue Accounting — maintaining clean handoff documentation, enforcing protocol adherence, and ensuring Finance has everything needed to close accurately and on time
• A track record of driving operational accountability across cross-functional teams — including holding field operations to data submission deadlines while maintaining productive working relationships
• Experience leading end-to-end billing dispute resolution — from intake through root cause analysis, corrective action, and stakeholder communication — with a demonstrated focus on upstream process improvement to prevent recurrence
• Proficiency in NetSuite or a comparable enterprise ERP, including invoice creation, user access management, and sufficient general ledger familiarity to engage productively with Revenue Accounting counterparts
• 5+ years of people management experience, with a demonstrated ability to set clear performance expectations, deliver direct and constructive feedback, and develop team members in operational roles
• Willingness to travel — occasional visits to the field office may be expected.

Tech Stack

• ERP

Benefits

• Medical
• Dental
• Vision
• 401(k)
• Holidays
• Wellness
• Vacation
• more.