Own accounts receivable aging across all active district accounts
Execute a structured, proactive collections outreach program with defined touchpoints
Identify and escalate accounts exceeding 60 days past due to the Sr. Manager
Serve as the initial point of intake for all district billing inquiries and disputes
Facilitate payment method setup and onboarding for district accounts
Provide investigative support to the Sr. Manager during dispute resolution
Prepare and maintain complete documentation in support of Legal escalations
Identify potentially uncollectable balances and present findings to the Sr. Manager
Produce the monthly AR aging summary for distribution to the CFO and senior leadership
Monitor field trip and charter payment status across all active accounts

3+ years of experience in collections, accounts receivable, or billing operations
A demonstrated track record of measurably reducing AR aging and improving collections rates through the consistent application of structured outreach processes and escalation frameworks
Experience managing a diverse portfolio of accounts with varying payment behaviors, AP structures, billing contacts, and escalation sensitivities
Excellent written and verbal communication skills
Working proficiency in NetSuite or a comparable enterprise ERP
Exceptional organizational discipline and attention to detail
The ability to document a billing dispute thoroughly and accurately

Collections & AR Manager

Key skills