Customer Trainer

Role Overview

• Conduct da Vinci® Surgical System training programs for surgical teams at designated training centers and remote centers
• Lead and support Specialized training programs and Society events
• Conduct surveys to gather data and measure program effectiveness
• Act as subject matter expert for internal projects, as needed
• New product development
• Training material/ protocol development
• Training research initiatives
• Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
• Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
• Occasional support of the da Vinci® System in a hospital operating room
• Support da Vinci® Surgical System troubleshooting and maintenance at the training center
• Manage training center logistics, inventory and training calendars
• Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
• Support positive relationships between external training center personnel and ISI management
• Contribute to the organization’s quarterly goal achievements
• Develop competency in the following: da Vinci® System Technology da Vinci® System applications and advanced technology OR Efficiency Training Pathway process
• Act as a Medical Device Consultant (Medizinprodukteberater) in Austria and Germany, after appropriate training, as per legal requirement and provide guidance, insight, and support in the proper handling of Intuitive medical devices
• Maintaining competency and currency on technology training protocol following the onboarding program guidelines, and annual competency check
• Training/coaching techniques/methodologies
• Travel required

Requirements

• Professional Training experience preferred
• Clinical and/or operating room experience preferred
• High capacity and excellent problem solving skills
• Solid organizational skills and ability to operate independently
• Professional work ethic
• Solution oriented
• Excellent oral and written communication skills
• Strong interpersonal skills
• Knowledge of adult learning principles preferred
• High capacity to learn in a fast paced environment
• Medical-device experience preferred
• Commitment to self-development
• Ability to work in a team environment
• Ability to be flexible with hours of operation

Benefits

• Remote work options