Digital Solutions Specialist – Benelux, Austria, Switzerland

Role Overview

• Be a subject matter expert and trusted advisor of our digital solutions for customers (externally) and Intuitive colleagues (internally)
• Perform Intuitive Hub in-services, workflow analysis, customization, and optimization to meet customer objectives
• Educate and prepare customers for My Intuitive+ including customer onboarding
• Monitor and drive the digital products utilization by customers and clinical users
• Drive continuous expansion of the user base by working with key hospital staff and thought leaders
• Test and troubleshoot functionality of installed systems; identify and document issues to be escalated to digital technical support teams for resolution
• Lead clinical teams through training sessions, helping them understand system operation
• Onboard, coach, and mentor new and existing team members
• Participate in the training and launch of new products and/or procedures
• Participate in departmental and cross-functional projects to develop or improve Intuitive processes, deliverables, and other material
• Build excellent relationship with internal colleagues, such as dV sales and clinical teams, digital support, marketing and field service
• Support complex customer events involving multi-departmental collaboration and multi-faceted solutions
• Be a resource to the clinical and administrative team, providing guidance and insight on the use of the Intuitive Hub System
• Provides feedback based on client experiences to support and product develop team for process improvements
• Prospect for digital solution expansions and upgrades existing base

Requirements

• Bachelor’s degree or equivalent experience required. Engineering, life science or medical background preferred
• 2+ years’ experience in procedural / OR healthcare software required
• 2+ years of experience with clinical project integrations
• Prior knowledge with EMR/PACS solutions is an advantage
• Background in training of clinical and OR staff required
• Knowledge of the Procedural/Operating Room environment required
• Excellent analytical and problem-solving skills required
• Expertise and experience in delivering consulting services to the value to the customer required
• Ability to deliver consistent and effective communication
• Ability to discover and understand customer needs, engage, and inspire customers to adopt new and effective solutions
• Highly organized and able to manage time in a fast-paced environment
• Strong communication skills, both written and verbal in Dutch, German and English
• Travel >75%

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options