Associate Account Manager

Role Overview

• Ensure effective facilitation, coordination, development, implementation, and execution of the small and medium client programs.
• Assist effective facilitation, coordination, development, implementation, and execution of the large client programs.
• Provide consultative support to assist clients in meeting business goals.
• Manage coordination, monitoring and tracking of deliverables to ensure service delivery of key client and HPOne success factors.
• Build and maintain positive relationships with clients and all internal departments to deliver service as outlined in the program objectives.
• Offer solutions to enhance client performance and expand the services for small and medium clients provided by HPOne.
• Conduct regular internal operational meetings to review performance.
• Maintain a working knowledge of the entire call center operation as well as project operation.
• Manage change management process for assigned client.
• Resolve conflicts and provide solutions to his/her clients in a timely manner and provide support and assistance to the Director in these areas.
• Performs other related duties as assigned.

Requirements

• Bachelor’s Degree in Business or relevant concentration
• 1 year of experience in a call center or client services role
• Ability to solve complex problems in a customer-facing role
• Discipline and organization to manage multiple priorities simultaneously
• Strong relationship management skills, both internally and externally
• Ability to understand customer data and make recommendations to operations/client based on analytics
• Excellent verbal, written and Microsoft Outlook skills
• Experience in creating and presenting customer presentations
• High level of integrity, judgment and follow through
• Strong attention to detail

Benefits

• Equal Employment Opportunity (EEO) is a fundamental principle at HealthPlanOne
• HealthPlanOne requires the necessary drug testing and background checks as part of our pre-employment practices.