Front Office Manager – STARS

Role Overview

• You contribute to efficient operational processes
• Ensure correct handling of the franchisor's bonus systems
• Complete and check front office daily tasks according to applicable checklists
• Participate in front office operations during morning and evening shifts
• Manage guest correspondence

Requirements

• Leadership role
• Coordinate and ensure consistently smooth operations at the front office
• Professional and warm guest reception and optimal guest care
• Check-in and check-out of guests, as well as complaint management
• Effective handling of special guest requests and challenges
• Responsible for cash management and receivables control
• Point of contact for the front office team
• Shift scheduling; vacation planning
• Carry out all administrative tasks at the front and back office reliably and independently

Benefits

• A permanent employment contract
• No fewer than 30 days of vacation per year
• 25% night allowance from 10 PM to 7 AM
• A pleasant working atmosphere
• Predictable working hours
• Compensation for overtime worked
• Participation in a young company with strong expansion
• Support from an experienced General Manager
• A company with strong values and guidelines
• Room for development, creativity, and input
• Provision and cleaning of uniform items
• Various employee discounts as part of a corporate offer on events, services, products
• Worldwide discounts at IHG hotels