Case Coordinator

Role Overview

• Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them.
• By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most.
• A Case Coordination Representative is proficient at evaluating a prospective case and making funding related decisions based upon its merits.
• This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities.

Requirements

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with law firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible.
• Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation.
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking.
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
• Occasionally assist with training new team members.
• Provide the best customer service daily.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor.

Benefits

• We believe taking great care of our customers starts with taking great care of our people. That’s why we offer competitive compensation and a comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance, a 401(k) with generous company match, flexible spending accounts for medical and dependent expenses, and time off to recharge.