Partner with internal and external stakeholder and manage all logistical aspects of events e.g. venues, hotel rooms, travel, catering, audio visual, external vendors etc. and deliver events on time, within budget
Delegate management: Create and publish events in the Global Event Registration System (cvent), manage registration and oversee registration information, prepare pre and post event communications
Collaborate with approved Global Meeting & Travel Agency on venue/hotel research, site selection, contract negotiations and travel bookings
Actively collaborate with internal departments e.g. Marketing, Professional & Commercial Education, internal Catering & Service companies, Health Care Compliance, Finance, IT, Procurement, etc.
Actively manage and oversee events on the day of, including reactive problem-solving, directing event set-up, communicating and supporting all staff members
Prepare pre-budget and manage cost reconciliation and cross-charges after each event
Report KPIs and other metrics, e.g. Net Promoter Score, delegate numbers, budgets, expenses, etc.
Pro-actively participate in various projects
Occasionally willing to work unsocial hours

Educated to Higher Education or equivalent caliber (University degree in Business administration/events/tourism/marketing and/or an apprenticeship in the tourism business or hotel or event agency area)
Customer service experience –essential
Minimum of 3 years of working experience
2-3 years Health Care Industry Experience –preferred
Excellent customer experience and exceptional customer service skills
Excellent organizational and administrative skills, including attention to detail and multitasking skills with the ability to prioritize
Excellent, clear and concise communication skills –with the ability to influence and develop tailored solutions
Familiarity and flexibility working in a fast-paced, demanding and deadline-driven environment.
Ability to work on own initiative but also being a natural team player, who can work collaboratively with colleagues in a diverse and remote team and will pitch in as required, demonstrating loyalty and commitment to the organization and team members
Solution driven and outcomes focused with a proactive, can-do attitude and good problem-solving skills with the ability to manage conflicts constructively
Excellent skills in Microsoft office software
Cvent knowledge preferred
Fluent in English, both written and verbal (other languages preferred).

an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
vacation days
parental leave for a minimum of 12 weeks
bereavement leave
caregiver leave
volunteer leave
well-being reimbursement
programs for financial, physical and mental health.
service anniversary and recognition awards
insurance plans

EMEA Event Manager – EP&NV

Key skills