Utilize technical expertise and independent judgment to provide on-site servicing, installation, and repair of complex electromechanical equipment.
Support customers with operational or maintenance issues.
Address escalated technical and service-related concerns.
Diagnose failures in mechanical, hardware, software, and systems.
Implement effective repairs to minimize downtime.
Prepare reports for analyzing product failure trends and serviceability issues.
Assist with the on-site training and development of less experienced field service technicians.
Act as a key communication link between technical support, management, and the customer on technical matters and projects.
Show flexibility to travel as required to support business needs.

Hands-on experience with electromechanical equipment is preferred.
Proficiency in electromechanical troubleshooting, understanding electronic principles, and working knowledge of computer systems, PCs, and networking is required.
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus.
Strong oral and written communication skills are essential.
Ability to use a laptop/tablet for administrative and diagnostic tasks.
High school diploma or GED required.
An Associate degree or trade/technical school certificate/diploma preferred.
Minimum of four (4) years of relevant work experience, including at least two years in a field service environment.
Previous experience in customer-facing roles is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
Apply company policies and procedures to complete routine tasks effectively.
Represent the company professionally at all times.

Electromechanical Field Service Technician III

Key skills