Field Service Specialist

Role Overview

• Perform on-site and/or support remote installations of CoolIT products.
• Conduct preventative and corrective maintenance on direct liquid cooling (DLC) systems.
• Read and interpret blueprints and technical drawings where required.
• Provide technical support to ASP or End-User on-site technicians, including those managing Tier 3 and 4 data centers.
• Offer Plumbing and HVAC consultation to internal teams (e.g., Lab Technicians, Engineers, Product Managers, Sales, Production).
• Develop subject matter expertise in CoolIT’s product portfolio.
• Deliver training to customers, service technicians, and internal staff (in-person or remotely).
• Follow established service processes to troubleshoot and resolve issues, coordinating with Authorized Service Providers as needed.
• Ensure compliance with relevant environmental, health, and safety regulations.
• Complete accurate service documentation, including reports and system testing records.
• Coordinate and dispatch field service visits with end-users and Authorized Service Providers.
• Support the Project Engineering team by sourcing and securing accurate quotations from Authorized Service Providers.

Requirements

• Minimum 3 years' experience in a Service Specialist or equivalent technical role that has a solid understanding of project workflows and can manage aspects of projects.
• Journeyman Certification in pipe trades (Plumbing, HVAC, Steam Fitting etc.) with solid expertise in hydronics preferred.
• Strong knowledge and understanding of Technical Cooling System Loops including various loop configurations.
• Mission-critical environment experience is required.
• Proficient with various pipe materials and joining methods: plastic fusion, Victualic piping and corresponding clamping and torquing requirements.
• Skilled with Microsoft Office (Word, Outlook, Excel); able to document work according to established processes.
• Professional communication skills—verbal and written (English).
• Must hold a valid RealID compliant driver’s license with a clear driving abstract and a valid passport (eligible for international travel and security checks).
• Capable of frequent heavy lifting (up to 150 lbs between two people) and working remotely in a suitable home setup.
• Able to travel up to 65% internationally (subject to restrictions).

Benefits

• Vacation and flex days, and paid company-wide shutdown during the holiday season.
• Comprehensive benefits including Dental, Drugs, Optical, Paramedical and Health Spending. These costs are covered by CoolIT and are enacted from your first day.
• Dress for your day – in a casual yet professional environment.
• Retention rewards like “The Big Coffee Break” that reward tenure with additional vacation time and a monetary bonus.
• Employee ownership program.