Manages one or more apps support teams
Provides technical oversight across systems and applications
Provides a holistic view of the production environment for both technology and business management
Provides guidance on feedback reviews with development managers
Performs controlled resolution of incidents and problems
Consults with the primary clients of the application
Contributes to formulation of strategies for apps support and other functional areas
Champions stability initiatives to enable application high availability

10+ years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Highly assertive communications skills, commanding personality
Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication
Must show confidence in all communications
Experience with application support would be an added advantage, but not essential
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders

Senior Applications Support Manager

Key skills