Customer Insights Manager, US

Mölnlycke Health Care is a world-leading medical products and solutions company that equips healthcare professionals to achieve the best patient, clinical, and economic outcomes. They are seeking a Customer Insights Manager to play a pivotal role in uncovering insights that will shape the future of wound care and healthcare solutions, working closely with various stakeholders to translate insights into innovation opportunities.

Responsibilities:

• Lead customer insight and unmet need discovery initiatives across US healthcare settings
• Conduct ethnographic research, contextual inquiries, observational studies and customer immersion activities in clinical environments
• Build and maintain relationships with clinicians, healthcare providers, healthcare systems, procurement leaders, administrators and key opinion leaders
• Identify, validate and prioritize unmet needs and translate them into innovation opportunities
• Develop user personas, journey maps, workflow analyses and insight frameworks to guide concept development
• Collaborate closely with Marketing, Clinical and R&D stakeholders to shape future products, solutions and service offerings
• Lead concept validation and usability-related activities to ensure solutions meet real customer needs
• Bring evidence-based customer and workflow insights into innovation portfolio and investment decisions
• Contribute to the development of customer insight methodologies, tools and best practices within NSI

Requirements:

• Bachelor's or Master's degree in Human Factors, Design Research, Biomedical Engineering, Customer Insights, Innovation, Healthcare Research, or a related field
• 7–10+ years of experience in Customer Insights, Design Research, Human Factors, Usability Engineering, Innovation Research, or a related discipline within MedTech or healthcare
• Expertise in ethnographic, observational and contextual research methods, with a track record of uncovering unmet needs and translating insights into innovation opportunities
• Strong understanding of US healthcare systems, clinical workflows and care delivery models
• Proven ability to build and leverage healthcare networks and engage senior stakeholders
• Excellent communication, facilitation and influencing skills, with the ability to synthesize complex qualitative and quantitative insights into actionable recommendations
• Wound care experience
• Experience with digital health, connected health solutions, healthcare technology platforms or EHR-enabled workflows
• Human Factors expertise or certification
• Experience in healthcare innovation consulting, strategic innovation, or new product/solution development
• Familiarity with usability engineering standards and medical device development processes