Key skills
Communication
About this role
Role Overview
- Prepare and submit clean, accurate claims to insurance companies via electronic systems, mail, or fax
- Respond to inquiries from providers, staff, and insurance companies regarding billing concerns
- Identify, troubleshoot, and resolve billing discrepancies or complaints
- Review accounts and recommend next steps to the Billing Team Lead for resolution or escalation
- Perform collection activities including follow-ups, claim corrections, and resubmissions to third-party payers
- Process insurance payments and maintain accurate daily deposit records
- Generate and maintain daily, weekly, and monthly billing and collection reports
- Participate in mandatory monthly staff meetings
- Maintain strict confidentiality of patient health information and ensure full compliance with HIPAA regulations
Requirements
- 1–3 years of proven experience in medical billing and collections
- Proficiency in Electronic Medical Record (EMR) systems
- Strong understanding of healthcare billing codes (CPT, ICD-10) and claims submission procedures
- Familiarity with medical coding, third-party payer operations, and healthcare collections
- Working knowledge of HIPAA and PHI confidentiality standards
- High attention to detail and ability to create consistent financial workflows
- Excellent communication skills for engaging with providers, staff, and documentation teams
- Strong interpersonal skills and ability to thrive in a collaborative team environment
Benefits
- Make a positive impact on patient care by providing the best available medical practice solutions to our physician and medical practice clients
- Join a successful and continually growing USA-based company established in 1999 whose company size has doubled within the last 3 years
- Become part of a team-oriented environment