Work as subject matter expert on resource management concepts and scheduling tools for the assigned SET(s)/industry/sector teams.
Work with GDS Service Delivery teams to create optimized resource portfolios/resource allocation plan on classified accounts/clients.
Proactively identify staffing challenges and provide customized scheduling solutions.
Ensure staffing guidelines are consistently followed within the resource management and Service Delivery teams.
Ensure resource schedules are timely and accurately updated on the scheduling tools.
Optimize resource utilization through effective scheduling strategies.
Supervise and review the execution of resource management and deployment procedures carried out by EY GDS Associates/advanced associates.
Training and development of EM associates.
Identifying and prioritizing opportunities for process improvement/re-engineering.
Develop a strong business continuity framework for self and team.
Develop strong working relationships with GDS Service Delivery Managers/Seniors as well as with experience management/resource management teams onshore.

Graduates with 3-6 years of post-qualification experience, preferably on resource management, scheduling and staffing concepts.
Positive attitude and ability to excel under tight timelines.
Ability to identify staffing challenges and provide proactive solutions.
Workforce/Resource Management professional with expertise in scheduling, staffing and resource planning concepts.
Quick decision-making ability to accommodate real time staffing changes/requests.
Strong execution skills with focus on meeting timelines and delivering highest quality service.
Excellent verbal and written communication skills.
Strong working knowledge of MS Excel, Word and PowerPoint.
Excellent teaming and interpersonal skills.
Strong time management and analytical skills.
Stakeholder/client management experience.
At least 1 year of experience in supervising a team will be preferred.
Interest in business and commerciality.

Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

Senior Associate

Key skills