Senior Associate, HR Operations, Payroll

Role Overview

• Process payroll and payroll-related transactions accurately and on schedule, supporting employees and contractors across the LATAM & U.S., including regular payroll cycles, off-cycle payments, adjustments, deductions, medical leaves (USA and Costa Rica) and final pay calculations where applicable.
• Maintain employee payroll and HR data in HRIS and payroll systems, ensuring records are complete, accurate, and up to date throughout the employee lifecycle.
• Review timesheets, pay changes, bonuses, commissions, leave entries, garnishments, and tax withholdings to ensure proper processing and compliance.
• Draft, review, track, and manage employment-related contracts and agreements, including offer documentation, contractor agreements, amendments, and other people-related records for the U.S. Costa Rica and LATAM in partnership with internal stakeholders.
• Support payroll and HR operations compliance by helping monitor applicable wage, tax, and employment requirements and coordinating with internal or external partners as needed across the LATAM & U.S..
• Respond to employee and manager questions related to pay, timekeeping, deductions, direct deposit, and HR operational processes with clarity and professionalism.
• Coordinate onboarding and offboarding operational tasks, including employee documentation, system updates, status changes, and payroll-related setup or closeout activities.
• Partner with HR, Finance, and other internal stakeholders to reconcile payroll data, support audits, prepare standard reports, and resolve discrepancies in a timely manner.
• Protect confidential employee and compensation information by following internal controls, privacy standards, and data handling best practices.
• Identify opportunities to improve payroll and HR operations workflows, strengthen documentation, and support process automation or system enhancements.
• As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company.

Requirements

• 5–8 years of experience in payroll, HR operations, people administration, or a closely related field.
• Hands-on experience supporting U.S. payroll and coordinating payroll or people operations processes in LATAM, preferably in a multi-state and multi-country environment.
• Working knowledge of payroll regulations, wage and hour practices, tax withholdings, deductions, and payroll compliance requirements.
• Experience using HRIS and payroll platforms such as BambooHR, TriNet or similar systems.
• Strong proficiency in Microsoft Excel and comfort working with data validation, reconciliations, and reporting.
• High attention to detail, strong organizational skills, and the ability to manage deadlines with accuracy.
• Excellent written and verbal communication skills with a customer-service mindset and the ability to handle sensitive information with discretion.
• Professional proficiency in both English and Spanish, with the ability to communicate clearly and effectively with employees, managers, and partners across the U.S. and LATAM.
• Bachelor’s degree in human resources, Business Administration, Accounting, Finance, or a related field preferred; equivalent practical experience may be considered.
• This role requires travel for up to 5% of work-time.
• This role requires support of the business hours, 8 am to 5 pm EST.