Customer Technical Program Manager

Role Overview

• Support customer pre-sales activities by coordinating contractual activities across company stakeholders.
• Works closely with sales and solutions architect team to understand portfolio availability and markets their customer(s) is interested in.
• Integrates and leads Platform Delivery (PD) teams in technical contract/lease reviews to ensure thoroughness and understanding of terms.
• Align with other PD teams to ensure contractual dates and technical requirements are communicated properly.
• Serve as the primary technical liaison for customers, facilitating proactive communication between ADC internal teams (SA, PD, SD, Ops) and external teams (Design, Construction, Legal, etc.).
• Drive continuous improvement initiatives to standardize processes across the Customer/ADC portfolio by: Optimizing the understanding of Statements of Work (SOW) for both internal and external teams.
• Tracking and implementing lessons learned to create repeatable and efficient workflows for future projects.
• Integrates with functional teams to deliver technical projects from pre-construction to post-delivery and is accountable to the project staying within scope, on time, and within budget by working closely with CMs and DMs.
• Provide expertise in data center infrastructure to guide customers through the base build and fit-out phases, ensuring that the facility meets operational and technical requirements.
• Measure and track KPIs to ensure that projects meet customer expectations, operational goals, and contractual obligations.

Requirements

• Bachelor’s degree in Construction Management, Engineering or equivalent
• Minimum 5 years Design or project management experience within data center environment strongly preferred
• Mechanical/Electrical background a plus
• Advanced experience in Excel and/or AutoCAD
• Strong written and verbal communication skills
• Ability to multi-task, with strong time management and organizational skills
• Ability to maintain discretion and confidentiality always
• Ability to understand and follow clear directions and meet specific deadlines with reporting, communication, and project schedules
• Team Player across the organization
• Ability to interpret construction drawings and specifications
• Knowledge of construction cost estimating methods and development of scopes of work

Benefits

• Health Coverage: Medical, dental, and vision insurance
• Health Savings and Flexible Spending Accounts: HSA with employer contribution for eligible participants. FSA's offered for health and dependent care to increase tax savings.
• Retirement Savings: 401(k) plan with company match
• Paid Time Off and Holiday Pay: Includes sick and safe leave as required by Maryland law
• Company-Sponsored Insurance: Short-Term Disability, Life Insurance, and Long-Term Disability (with medical election)
• Optional Benefits: Voluntary life, critical illness, legal, and additional disability coverage
• Wellness Programs: Employee assistance program (EAP), Wellhub gym membership, and other wellness initiatives