About this role

Review and process warranty and airend exchange claims
Identify and resolve discrepancies with distributors and branch staff associated with warranty claim processing
Prepare and maintain claim status reports for management, distributors and branches
Support future safety improvement initiatives by identifying and reporting failure information to management
Update and administrate 5-year warranty tracking for outstanding purchase of maintenance kits and lubricant sampling
Manage and report compliance issues with extended warranty requirements
Process and attach oil sample reports and startup documents
Distribute oil analysis report to branches and distributors
Responsible for learning and following all applicable procedures and work instructions relating to the Company's quality and environmental system

High school diploma required
2 years' warranty experience preferred
2 years' customer service experience, commercial, or industrial market preferred
Good communication skills/phone skills required
Computer skills, including proficiency in Google Workspace
SAP experience preferred
Regular physical attendance at the worksite

Warranty Processing Specialist

Key skills