Verifications Team Lead

Role Overview

• Train and coach new and current employees in the Verification Department.
• Administrative responsibilities related to verifications and submitting End of Day reports as may be required in support of management.
• Conduct queue cleanup.
• Perform Quality Assurance (QA) and WIP checks for all agents to ensure that processes are followed.
• Assist hiring managers in the interviewing and hiring process.
• Process verification files.
• Perform other duties as assigned.

Requirements

• 1-2 years of background experience with Verifications and Team lead.
• Ability to maintain regular and punctual attendance.
• Able to thrive in a fast-paced environment.
• Able to quickly learn new software and use systems accurately.
• You are a natural problem solver and are focused on creating solutions.
• You can adapt quickly to a changing environment.
• You work well independently but understand the importance of teamwork.
• Strong verbal and written communication skills, including the ability to effectively facilitate and adjust communication styles to the audience. Preferred Qualifications:
• High School Diploma or equivalent required.
• 1+ years experience in an office setting.
• Working knowledge of G-Suite and Microsoft Office products.
• Navigate between multiple windows/browsers with ease, perform extensive internet research, and type 45 WPM.
• Ability to sit for extended periods.
• Ability to be on the phone for extended periods.
• Perform extensive internet and phone research.

Benefits

• **Join Our Dynamic Team: **Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
• **Embrace the Opportunities: **Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
• **Limitless Career Growth: **Unlock a world of possibilities and resources to propel your career forward.
• **Fast-Paced Thrills: **Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
• **Flexibility, Your Way: **Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
• **Work-Life Balance at Its Best: **Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.