Direct and coordinate daily staffing operations across departments to ensure optimal coverage aligned with patient care needs; provide real-time decision support and escalation management.
Supervise Staffing Specialists and Contingent Labor Resource Specialists, including scheduling, performance management, coaching, and staff development.
Ensure consistent prioritization and optimization of core staff and Internal Resource Pool (IRP) utilization before use of contingent labor.
Oversee execution of contingent labor processes including vendor coordination, order management, onboarding oversight, and issue escalation.
Guide staff redeployment decisions across units and campuses to balance workload, staff competencies, and patient care demand.
Implement and enforce standardized staffing workflows, ensuring compliance with organizational policies, labor guidelines, and operational procedures.
Ensure accuracy and integrity of staffing, scheduling, and timekeeping data within workforce management and vendor systems.
Monitor staffing metrics (e.g., overtime, premium pay, agency usage) and identify trends to support operational improvements.
Partner with nursing and operational leaders to address staffing needs, resolve concerns, and maintain high levels of service and communication.
Identify operational inefficiencies and lead process improvement efforts to enhance staffing effectiveness, responsiveness, and cost management.

3 to 5 years' experience in healthcare staffing operations, workforce management, or related operational leadership
Bachelor's Degree in Business Administration, Healthcare Administration, Human Resources, Nursing, or related field (preferred)
Experience with centralized staffing models or internal resource pools at a health system level (preferred)
Experience with contingent labor coordination (travelers, agency staff, vendor management) (preferred)
Experience using workforce management and scheduling systems (e.g., UKG) (preferred)
Strong understanding of healthcare staffing operations, scheduling processes, and workforce deployment
Ability to analyze staffing data and support operational decision-making
Demonstrated leadership skills including coaching, accountability, and team development
Strong organizational skills with ability to manage multiple priorities in a fast-paced environment
Excellent communication and interpersonal skills to collaborate with clinical and operational leaders
Problem-solving mindset with ability to resolve staffing challenges in real-time
Working knowledge of labor cost management, staffing ratios, and workforce optimization

Competitive base pay
Matching retirement programs
Health, Dental and Vision plans
Health Savings and Flexible Spending Accounts
Employee discounts including car rental, cell-phone plans
Employer-paid, Long-Term Disability, Life, and AD&D
Paid time off (PTO)
Education Assistance Program
Employee Assistance Program
Employee Referral Bonus Program
Discounted cafeteria meals
Paid Parental Leave
Employee Service Recognition program
Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity

Supervisor, Central Staffing Operations

Key skills