Provide qualified support services for assigned customer group and sales organization, at all stages of the order attainment and fulfillment process.
Implement and align the service standards agreed (concerning e.g. quotation and contract management, price list management, master data management, etc.).
Develop and implement internal interfaces to ensure efficient end-to-end processes.
Analyze customer inquiries and complaints and coordinate with involved departments to realize corrective actions.
Identify optimization areas, and implement respective projects, potentially involving stakeholders from sales, logistics and supplier.
Provide advice to accountable stakeholder in the sales organization or with the supplier organization.

Minimum: Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree
Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment
Strong interpersonal and communication skills
Excellent problem-solving and conflict resolution abilities
Ability to work independently and as part of a team
Detail-oriented with strong organizational skills
Ability to multitask and manage multiple priorities in a fast-paced environment
Knowledge of the manufacturing industry and supply chain processes is a plus.
Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Powerpoint), with the ability to read and analyze reports
External applicants must be authorized to work in the US without employment visa or other sponsorship
Preferred: Bachelor's Degree
Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment
Proficiency in SAP ERP software
Working knowledge of Salesforce Service Console software

Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs.
Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

Sales and Customer Service Specialist

Key skills