Acquisition of new members via inbound and outbound calls
Assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
Servicing of existing members and inquiries related to utilization of their product, benefits, etc.
Cross selling ancillary products as well as any other applicable products to existing members
Retention of existing members
Maintaining knowledge levels with respect to CMS and states regulations
Ability to multitask, and effectively use computer while interacting with prospects and members via phone
Ensuring that the relevant information is captured in Customer Relationship Management system (CRM)

4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Life & Health insurance license is required to obtain within 2 attempts and or 60 days from the employment start date
Active use of computer for carrying out daily job activities
Ability to multi-task while talking on the phone
Excellent communication and listening skills
Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
Adaptable to high pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business and become successful entrepreneur
High level of computer proficiency including Microsoft Office package
Ability to quickly perform basic mathematical operations without use of calculator.

Inside Sales Representative

Key skills