Key skills
Communication
About this role
Role Overview
- Owns the customer experience from beginning to end for Technical Services reported issues
- Act as Liaison with management and our customers
- Provide dedication to improve customer service and business productivity
- Proactively reach out to customers regarding the current standing of reported issues (ticket statuses)
- Provide excellent and timely customer service through phone, email, and chat
- Ensure utmost customer satisfaction (internal and external to Budderfly) throughout the Technical Services ticket process
- Works to improve customer satisfaction throughout the Technical Services issue resolution process
Requirements
- Strong interpersonal, analytical, verbal and written communication skills
- Coordinating multiple daily tasks concurrently
- Demonstrated experience in customer phone service
- Able to work as a team player and independently
- Creative problem solver with ability to multi-task
- Ability to work rotational weekend/holiday call
- Passion for energy savings
- Maintaining positive relationships with customers
- Enjoys continuous learning, as supported by your organization, both technically and professionally
- Excellent verbal and written skills.
- Work across / with organization Teams.
Benefits
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.