Technical Services Engineer (Public Safety Software) - Remote

CentralSquare Technologies is dedicated to empowering public servants with technology that enhances community safety. They are seeking a Technical Services Engineer to assist customers in implementing software solutions, reviewing business processes, and supporting system rollouts while collaborating with development teams.

Responsibilities:

• Develop and maintain expertise in configuring our software solutions
• Ensure consistent follow-through on project tasks, deliverables, and communications with the Project Manager and clients
• Establish and maintain strong working relationships with customers
• Work independently with minimal supervision, meeting project deadlines and taking ownership of issues and assignments
• Collaborate with diverse teams and personalities both internally and externally
• Review and quality-check the work of other consultants as needed
• Mentor junior team members to support skill development and maintain a high-performing team
• Provide assistance on escalations for small/medium projects and offer consultation on larger projects with managerial support
• Identify and implement new professional services tools and software to enhance productivity
• Proactively address and mitigate recurring issues in future implementations
• Perform other duties as assigned

Requirements:

• Bachelor's degree (B.A. or B.S.) or an associate's degree/certification with equivalent work experience
• 2-4 years of relevant experience
• Ability to quickly adapt to changing business and customer needs with a high degree of flexibility
• Strong multitasking skills with the ability to manage multiple projects and tasks simultaneously
• Quick learner, capable of grasping new applications and system features efficiently
• Customer-focused mindset with a proactive approach to improving the user experience
• Experience in integrating third-party software, including working with APIs, web services (REST/SOAP), and middleware tools
• Strong ability to articulate technical and functional concepts to both technical and non-technical audiences
• Excellent analytical, organizational, and detail-oriented skills
• Advanced experience in scripting/coding, including API, SQL, JSON, HTML, and XML
• Proficiency with Microsoft Suite and working knowledge of MS SQL Server
• Technical proficiency, depending on the assignment, may include: Operating Systems (Windows & Linux-based), RDBMS, including MS SQL, AWS (Amazon Web Services)
• Self-motivated and capable of working independently
• Willingness to travel up to 25%
• A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data