Field Trainer

Role Overview

• Facilitate field-based onboarding and immersion programs for ALDI Sales Hunters and Territory Supervisors
• Conduct live merchant visit observations and side-by-side coaching to reinforce sales and operational standards
• Support new hires throughout their onboarding journey to ensure readiness for field deployment
• Provide guidance on merchant acquisition processes, customer engagement, and proper application handling
• Ensure trainees understand company SOPs, compliance standards, and field processes
• Conduct regular coaching and shadowing sessions with field personnel during merchant visits
• Provide immediate feedback on communication skills, sales execution, negotiation techniques, and application usage
• Identify skill gaps and recommend development interventions to improve field performance
• Support field teams in improving productivity, compliance, and customer experience
• Monitor trainee progress and maintain coaching documentation and feedback reports
• Conduct Field Readiness Checks to validate employee competency before independent deployment
• Ensure compliance with AML, KYC, operational SOPs, and brand standards
• Assist in validating proper execution of loan application and merchant onboarding procedures
• Maintain accurate records of certifications, coaching sessions, and field training activities
• Support audits and compliance reviews related to field training and onboarding
• Conduct on-site orientation and training sessions for Merchant Partner staff
• Ensure merchant personnel are knowledgeable in assisting customers with Salmon loan applications
• Build positive working relationships with Merchant Owners, Store Managers, and partner representatives
• Coordinate training schedules and field activities with Operations, Sales, and Merchant teams
• Help ensure smooth training access and collaboration across partner locations
• Prepare and organize field training materials, guides, and learning resources
• Track attendance, coaching sessions, certifications, and field training completion records
• Assist in generating training reports and monitoring onboarding progress
• Support scheduling and coordination of field training activities across assigned territories
• Maintain proper documentation of training and operational compliance activities
• Support pilot programs, field audits, and Learning & Development initiatives
• Participate in process improvement projects related to field training and sales enablement
• Assist in evaluating training effectiveness and identifying opportunities for improvement
• Contribute to the enhancement of field coaching methodologies and onboarding standards

Requirements

• Bachelor’s degree in Business, Marketing, Psychology, Communications, Education, or a related field
• At least 2 years of experience in Field Sales Training, Territory Management, Sales Operations, or related roles
• Experience in fintech, retail, FMCG, or field-based sales environments is preferred
• Experience handling field coaching, onboarding, or merchant engagement activities is an advantage
• Strong interpersonal and coaching skills with the ability to provide real-time feedback
• Excellent verbal and written communication skills
• Comfortable facilitating onboarding sessions, field coaching activities, and merchant training programs
• Strong organizational and documentation skills with attention to detail
• Ability to manage multiple priorities in a highly operational environment
• Strong sense of ownership, accountability, and initiative
• Comfortable using mobile applications, operational systems, and reporting tools
• Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word

Benefits

• Medical insurance and wellness benefits
• Regular team events and activities