About this role

Provide troubleshooting for network and infrastructure incidents
Execute non-project driven work such as system upgrades, patching, inventory management, and configuration changes
Deploy service improvements and automation initiatives to streamline operations
Ensure adherence to Change Management processes
Support small-scale projects that do not require full project governance
Maintain and enhance departmental procedures, best practices, and standards
Manage escalation of issues to relevant third-party vendors
Own release and rollback through the Route to Live deployment process
Share knowledge with 1st and 2nd line teams to enable first-line fixes
Mentor and coach team members to support their development
Participate in on-call weekdays/weekends on rotational basis
Responsible for Infrastructure Operations Firewalls, IPS and IDS, and Antivirus
Responsible for Firewall Rules and Policies Management and Troubleshooting Implementing of NAT/PAT, SSH, signatures, etc
Optimize and Implement Wireless LAN (WIFI) implementation by adjusting AP groups, RF settings, band steering, WLAN settings, etc. to improve WIFI connectivity for end-users
Manage and maintain WIFI security by ensuring adequate level of authentication standards, limiting user access and rogue detection and containment

6+ years of experience in Network
3+ years of progressive experience in VPN technologies (Cisco Any Connect and Zero Trust Network Access Solutions)
3+ years of progressive experience in wireless LAN technologies (prefer Cisco Meraki & Aruba)
2+ years of progressive experience in SDWAN technologies (prefer Viptela & Meraki)
Strong understanding of network protocols and technologies (TCP/IP, routing, switching, wireless) and UNIX based knowledge
Excellent troubleshooting and fault resolution skills
Strong communication skills and ability to manage third-party vendors
Strong written and verbal English communication skills

Senior Network Engineer

Key skills