Manage and build strong relationships with school customers
Conduct online and onsite training, onboarding sessions, and product walkthroughs
Travel to Singapore for training, meetings, or project discussions when required
Drive product adoption and support customers in using LittleLives effectively
Follow up on customer requests, issues, renewals, upsell opportunities, and account matters
Work closely with regional teams across Singapore, Vietnam, Indonesia, Thailand, and Malaysia
Handle customer concerns professionally
Prepare customer updates, reports, training materials, and user guides
Gather customer feedback and share insights to improve customer experience
Manage multiple priorities including onboarding, training, and support follow-ups

Experience in Customer Success, Account Management, Client Servicing, Sales, or other customer-facing roles
Prior experience in SaaS or EdTech is an advantage
Experience communicating directly with clients and managing customer relationships
Customer-first mindset with the ability to understand customer needs and build trust
Tech-savvy and comfortable learning new systems
Good problem-solving skills and sound decision-making abilities
Strong communication, presentation, and follow-up skills
Able to multitask and stay organised
Familiarity with CRM or support tools such as HubSpot, Freshdesk, Salesforce, or Zoho CRM is an advantage
Strong verbal and written communication skills in English
Ability to conduct training in Chinese is preferred
Willingness to travel to Singapore when required

Customer Success Account Manager

Key skills