Support the Electronic Submission of Medical Documentation (eSMD) program by ensuring the reliability, availability, performance, and security of applications and infrastructure
Monitor application and infrastructure health, performance, and availability
Implement and maintain observability solutions, dashboards, alerts, and logging
Support incident management, root cause analysis, and problem resolution
Automate operational tasks and deployment processes using DevOps tools and scripting
Collaborate with development, security, and infrastructure teams to improve system reliability and performance
Support CI/CD pipelines and release management activities
Manage system capacity planning, scalability, and disaster recovery processes
Ensure compliance with CMS, HIPAA, FISMA, and federal security requirements
Support cloud and containerized environments, including Kubernetes and AWS services
Maintain operational documentation, runbooks, and standard operating procedures

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
3+ years of experience in Site Reliability Engineering, DevOps, System Administration, or Production Support
Experience with Linux/Unix administration and scripting
Knowledge of monitoring and logging tools
Experience supporting enterprise applications in cloud environments
Experience supporting CMS, Medicare, Medicaid, or federal healthcare programs (preferred)
Experience with AWS cloud services (preferred)
Knowledge of Kubernetes, Docker, and container orchestration (preferred)
Familiarity with eSMD, healthcare interoperability, or healthcare data exchange programs (preferred)
Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps (preferred)

Site Reliability Engineer

Key skills